TERMS AND CONDITIONS FOR DAY EXCURSIONS

 

Booking Your Day Excursion

You may book a day trip/excursion/concert or event by telephone, on our website or by visiting our office. Full payment is required at the time of booking. Your booking will be confirmed by the issue of a Confirmation showing your joining point, time, and allocated seat number(s). Upon completion of your booking, your confirmation will be emailed to you by the issue of an Travel Ticket showing your joining point/s and time. However, we can send a paper copy to your home address by second class post and the relevant postage charge will be added to your booking.

The person making a booking (lead passenger) does so on behalf of all persons named on it, and the lead passenger is directly responsible to the Company for payment, cancellation charges and disbursements to the other passengers of any refunds.

 

All refunds are dealt with at our Head Office, Alexandra Road Batley WF17 6JA - info@safewaycoaches.com

 

If you change your booking

If, after your Excursion Ticket has been issued, you wish to transfer to another of our day excursions we will do our utmost to make the changes, provided that notification is received at our offices from the person in whose name the booking was made. This must be accompanied by a payment of £3 to cover administration costs. If your booking includes a ticket for an event, it may not be possible to change this in which case a cancellation charge as detailed below would be payable. Any alteration by you within 2 days of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Other alterations such as the addition of requests or change of pick-up point must be notified and accompanied by a payment of £3 to cover administrative costs. Changes of pick-up point or any additional special requests cannot be guaranteed within 2 days of departure.

 

If you cancel your excursion

You, or any members of your party, may cancel your excursion at any time provided that the cancellation is made by the person in whose name the booking was made. Any cancellation by you will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below, which shows the Period before departure within which cancellation is received and the relevant Amount of cancellation charge is a % of the excursion price:

 

• An excursion booking cancelled before seven days of departure will be given a full refund less 50% administration charge, in addition to any entrance/theatre tickets and meals which have been already paid for by the company.

 

• No refunds will be given to anyone cancelling an excursion booking within seven days of departure.

 

• For excursions where admission Tickets have been purchased the following cancellation charges will apply:

    100%

 

NOTE: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.

 

If we cancel or amend your booking

The arrangements for our excursions are made many months in advance. Sometimes minor amendments (such as to departure times of pickup points) are unavoidable and we reserve the right to amend details when required. We will do our best to keep you informed. For major amendments, such as cancellation due to insufficient bookings, passengers will be offered the choice of an alternative tour if available, or a refund in full of all monies paid. Either way, the company shall be exempt from any further liability.

 

Missed departure/return

Your Excursion Ticket clearly shows the departure point and time. Please check this carefully. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. All drivers have a list of passengers joining at each point shown on client’s tickets, and in the event of clients not being at the arranged point will make every endeavour to trace them. The coach will wait a reasonable time, but if a client is delayed or not able to join the coach early notification avoid unnecessary delay and inconvenience to other passengers. The same applies for the return journey, the coach will wait a reasonable time for a late passenger and endeavour to trace them. However, after a reasonable time the coach will need to leave so as not to inconvenience other passengers.

 

Delays/missed show/event etc.

We arrange departure times to give reasonable allowance for delays which may be incurred en route to venues. In the event of delays beyond our reasonable control (e.g. accidents/roadworks etc.), liability is restricted to returning you to your point of departure.

 

Coach breakdown

In the event of coach breakdown, we will normally be able to provide alternative transport arrangements in sufficient time to avoid a major impact on your day. If the show/event is missed, or the day severely curtailed as a result of coach breakdown, then the company will accept liability and passengers will be offered the choice of an alternative tour if available, or a refund in full of all monies paid. Either way, the company shall be exempt from any further liability.

 

Show castings

We are unable to guarantee that advertised or particular performers will appear in any show or concert, and no refund will be made unless offered by the supplier/promoter.

 

Right of admission

The right of admission to any event is reserved to the promoter. The company will not accept any liability or offer any refund or compensation in the event that you are refused entry to a venue by nature of your behaviour or demeanour (e.g. being drunk or under the influence of alcohol, being, or appearing to be, under the age limit for admission, acting in such a manner that you are refused entry). You must be prepared to be subjected to a security search of your person and belongings.

 

Cancelled event/show

In the event of a show/event being cancelled 12 hours or more before commencement of the performance, we will make every endeavour to contact clients to inform them of the cancellation. The company will endeavour to obtain a transfer to a rescheduled date or refund in full.

 

Coach seating

Coach seats are normally allocated at the time of booking and subject to availability at that time. However, seat locations cannot be guaranteed because occasionally it may prove necessary to reallocate seating due to circumstances beyond our control.

 

Journey times, pick up and return schedules

Although you will be provided with anticipated details at the time of booking, these cannot be guaranteed and may change due to circumstances beyond our control. Special requests if you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking.

 

Passenger behaviour

We reserve the unconditional right to refuse a booking or terminate a client’s booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger orannoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your excursion by such a termination our responsibility for your excursion thereupon ceases. Full cancellation charges will apply, and we will be under no obligation for any refund, compensation or loss which you may incur.

 

Onboard

The consumption of alcohol is NOT permitted and by law, we operate a strict no smoking on our vehicles including the use of electronic cigarettes. Please be considerate of other passengers when using a mobile phone or other portable electronic devices.

 

Liability For Injury

The company will not accept liability for damage, injury or loss for any passengers standing or walking around the vehicle whilst in motion. Fitted seat belts must be used.

 

Lost Property

The company accept no liability for items left on our vehicles. A charge may be made to cover any costs incurred in handling of any property left on coaches, or on any coaches subcontracted by the company. Items left on coaches will be held for 1 month then disposed of.

 

Passengers with disabilities

Should you or a member of your party have any medical condition or disability that may affect the excursion, or theatre booking, please advise us prior to confirming the booking so that we can advise as to the suitability of the excursion or theatre arrangements. If a passenger requires assistance, then they must travel with an able-bodied carer or friend. We will make every effort to accommodate the passenger. Please advise us in advance if you intend to use a wheelchair which requires to be stowed in the boot – boot space maybe limited. Motorised scooters do create a series of practical difficulties. Currently we do not offer the use of wheelchair access vehicles on our day trips programme.

 

If you have a complaint

If you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver who will do his/her best to help you there and then. If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to the address below. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.

Contact email address info@safewaycoaches.com

 

Publication date and details

Updated September 2024

Safeway Coaches Ltd, Registered in England No. 5021863 Alexandra Road Batley WF17 6JA